Service Desk Support Specialist
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We usually respond within a week
About the role
Service Desk Specialist/Technical Support Representative providing IT support to users by responding to phone calls, managing service requests and incidents, and resolving IT-related issues.
Key responsibilities
Responds to phone calls and aids users with their IT-related issues
Accepts and manages service requests and incidents in accordance with established procedures
Records incidents and service requests while keeping and managing pertinent documentation
Recognizes and categorizes incident types and service disruptions
Analyzes user issues systematically and offers solutions along with potential side effects
Applies expertise to resolve user issues and queries databases for potential solutions
Escalates complex or unresolved incidents
Serves as the regular point of contact, receiving and managing support requests
Addresses a wide range of service requests for support by supplying information to fulfill requests or facilitate resolution
Conducts initial investigation and diagnosis as the first line of support, promptly assigning unresolved issues as necessary
About you
Bachelor/College Degree in Information Technology, Computer Science, Computer Engineering, or equivalent
Preferably 5 years experienced in Technical & Helpdesk Support or equivalent
Good English communication skills
Technical troubleshooting knowledge of Windows systems, MS Office products, and 3rd party software
Knowledge of Computer Hardware/Software, Networks, and General computer usage
Willing to work on shifting schedule
About us
itm8 Philippines Inc. is a branch of itm8 A/S, a fast-growing global IT company with an entrepreneurial spirit. itm8 A/S is the leading Danish provider of IT outsourcing services for both private and public sectors. With 28 branches across four countries—Sweden, Denmark, the Czech Republic, and the Philippines. We expand the boundaries of IT solutions, focusing on four business-critical areas: Digital Transformation, Cyber Security, Cloud Services, AI Solutions, ERP and Business Intelligence.
- Locations
- itm8 Philippines
- Fields of work
- IT Support
About itm8 PH
We are itm8, your IT partner with 20+ years of experience providing strategic IT guidance and ensuring stable operations.
With offices in Denmark, Sweden, Czech Republic, and the Philippines, we are 1,700+ itm8s – including specialist in cyber security, cloud, software, infrastructure, AI and more.
We celebrate PURPLE POWER, our unique culture of collaboration, ambition, and growth. itm8 is for people who want to continually innovate. Who ask: What can I build today? Where can it take us tomorrow?