Cloud & Infrastructure
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itm8 Philippines
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Fully Remote
System Administrator (Monitoring Admin) - Work from Home
Join itm8 where innovation meets opportunity. You'll work with cutting-edge technologies, collaborate with a diverse group of professionals, and contribute to projects that impact our organization.
We usually respond within a week
Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- Proven experience administering a large-scale monitoring solution in a distributed network environment.
- Hands-on experience with LogicMonitor or similar infrastructure monitoring platforms such as Zabbix, PRTG, SolarWinds, Datadog.
- Strong understanding of IT infrastructure components, including servers, networking, storage, and cloud technologies.
- Strong understanding of IT infrastructure components, including servers, networking, storage, and cloud technologies.
- Familiarity with key protocols such as SNMP, API, WMI, WinRM, and Syslog.
- Good English communication skills, both spoken and written.
- Willing to work on shifting schedules.
Preferred Qualifications:
- Experience working in a Managed Service Provider (MSP) environment.
- Experience with large-scale tool migration projects.
- Knowledge of CI/CD pipelines and DevOps best practices.
- Operational experience with Windows, Linux, or network equipment.
- Experience with application performance monitoring.
Additional Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to work in a dynamic, fast-paced environment with a global team.
- Skilled at quickly understanding and managing complex installation processes.
Key Responsibilities:
- Engage in configuration, administration, and troubleshooting of monitoring solutions, particularly in agentless environments (preferably LogicMonitor).
- Monitor, analyze, and optimize IT infrastructure, including servers, networks, storage, and cloud environments.
- Respond to alerts and incidents at the 3rd level, ensuring timely resolution and minimal downtime.
- Develop and maintain scripts using PowerShell for automation and monitoring enhancements (Groovy scripting experience is a plus).
- Utilize protocols such as SNMP, API, WMI, WinRM, and Syslog to enhance monitoring capabilities.
- Implement and maintain application monitoring strategies to ensure optimal performance and availability.
- Department
- Cloud & Infrastructure
- Role
- Core Services
- Locations
- itm8 Philippines
- Remote status
- Fully Remote
- Fields of work
- IT Support
About itm8 PH
We are itm8, your IT partner with 20+ years of experience providing strategic IT guidance and ensuring stable operations.
With offices in Denmark, Sweden, Czech Republic, and the Philippines, we are 1,700+ itm8s – including specialist in cyber security, cloud, software, infrastructure, AI and more.
We celebrate PURPLE POWER, our unique culture of collaboration, ambition, and growth. itm8 is for people who want to continually innovate. Who ask: What can I build today? Where can it take us tomorrow?